Warranty Information

Please remember we live in times where thieves believe they have the right to help themselves to your belongings that you worked hard for and you paid for. Always check with a neighbor first to make sure they didn't grab it for safe keeping as well.

We do not replace stolen packages we apologize but we just can't be responsible for it in that nature. To ensure your package gets to you, here are a few hints if you haven't done this already.

... Have your package delivered to your place of employment. Most employers are ok with this, just ask!
... Have a relationship with your mail carrier. Sometimes they will have no problems putting packages behind a fence or placing behind a bush for safe keeping.
... PO Box at the post office is the safest way to go even though this is completely inconvenient.

We are sorry for your frustration when it comes to this. These suggestions are merely a thought and do not mean in any way your packages WILL get stolen, but, it does happen. 

SATISFACTION GUARANTEE

C&M Custom Tackle guarantees your satisfaction on every item we stock. If you are not satisfied with an item, please call us within seven days of receipt to receive a return goods authorization number (RGA) and return your products to us in their original condition and a full refund will be issued under the conditions of returns below.

• C&M Custom Tackle will not accept returned merchandise without a RGA number. The RGA number
  must be clearly printed on the box being returned.

• To obtain the RGA number, please provide us with the invoice number and reason for the return.

• Once you receive a return authorization you may return unused/unmodified items in the original box
  and packaging with all accessories within 7 days for an exchange, refund or credit.

• Returned merchandise must include a copy of your invoice or packing slip.

• Shipping for returned merchandise must be prepaid by the sender.

• Defective merchandise should be returned directly to the manufacturer under their return policy.

• Shipping charges are non-refundable. This includes what you paid to have it sent to you, and the
  return postage.

• Please allow up to 2 weeks for credit for returned items.

• All book, video, weaving pattern and software sales are subject strictly to replacement if found
  defective, rather than credit or refund.

• Special orders (items not shown on our site) may not be returned.

• C&M Custom Tackle reserves the right to charge a 15% restocking fee on returns of all merchandise
  other than mis-shipped items.

• Customers requesting a refund must return items to C&M Custom Tackle within 14 days of receipt of
  goods. Items returned 15-30 days after customer receipt will be credited with a store credit from C&M
  Custom Tackle.

WARRANTY FOR BLANKS

Most of the Manufacturers deal directly with the builder or end user for warranty issues.

With every sale, you get a receipt. SAVE IT!! This may be necessary when contacting the Mfg to state who you bought it from and when. You may contact us for that information but you will ultimately need to contact the Mfg for their process of warranty. Please remember to take pictures as well, as, they may ask for them.