| Shipping & FAQ |
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Blank Oversize Fees
One piece Blanks 6'6" - 7'11" - add $10.00
One piece Blanks 8' - 8'6" - add $12.00
Multiple blanks that can be shipped in the
same package will only be charge ONE fee for
the package, not per blank.
This fee will be added at the time of
shipment.
9' blanks are normally cut to 8'10" by the
mfg for shipping. 9' and 10' are only avail
if we are able to pickup from mfg and you
can pick them up from us.
* if you order a blank using a CC, you're
authorizing us to charge the xtra fee at
shipping time if you do not add it from the
blank page you purchased from. paypal
orders will be billed the Xtra fee.
One piece Blanks 6'6" - 7'11" - add $10.00
One piece Blanks 8' - 8'6" - add $12.00
Multiple blanks that can be shipped in the
same package will only be charge ONE fee for
the package, not per blank.
This fee will be added at the time of
shipment.
9' blanks are normally cut to 8'10" by the
mfg for shipping. 9' and 10' are only avail
if we are able to pickup from mfg and you
can pick them up from us.
* if you order a blank using a CC, you're
authorizing us to charge the xtra fee at
shipping time if you do not add it from the
blank page you purchased from. paypal
orders will be billed the Xtra fee.
| Order Processing Allow 2-5 business days for processing. ALL ORDERS GO EITHER UPS OR PRIORITY MAIL. NO FIRST CLASS EXCEPT FOR BACKORDERED ITEMS. Orders are processed and shipped Monday-Friday If you used PAYPAL for payment we will invoice you via paypal for the overage if you ordered a blank and forgot to put the overage in your cart. Back Orders Customers will be notified of any out of stocks or shortages ASAP. Our Website is not live inventory. Customers may either cancel back ordered items from the order if they choose. We will do our best to provide you with an ETA on back ordered parts at this time. We do NOT charge to ship back orders. MFG back orders can sometimes be frustrating but something we also cannot control we WILL do our best to keep you informed. Shipping Insurance Customer may add shipping insurance here. Lost or damaged packages must be reported immediately for a claim. Only insured packages can have a claim filed. Delivery delays are not C&M's liability. Packages that have been lost or damaged in shipping that are not insured, no claim will be honor Orders over $100 Add $7.00 --> _____________________________________________________________________ International Shipping Shipping charges are billed during shipping process using current USPS rate chart or UPS chart. CC orders will have charges billed manually by us. PAYPAL users will have their charges billed as a paypal invoice. Charges are based on weight ONLY. Maximum International package length is 42" for shipments going USPS. This includes blanks! first class shipping is up to 5 lbs. We normally ship first class under 5 lbs. If you prefer Priority Please inquire as to the cost. All Customs and Duty expenses are paid by the recipient. We do encourage you to please ask about shipping before ordering.. If you place an order for a one piece blank we will pack it up and bill you for the shipping, assuming you have read this shipping page. ANYTHING over 42" in length MUST ship UPS. UPS can be extremely expensive to ship blanks overseas. We do not get the volume discount that large companies do. We apologize in advance but we in no way inflate the costs.. you can try to run numbers yourself if you'd like we'll be happy to give you weights and dimensions. Orders need to go complete. If we don’t have something we will communicate this to you to make a decision on any changes. We WILL work with you on any issue to get you what you need. ALL ORDERS SHIP USPS (REGULAR MAIL) OR UPS, NO OTHER CARRIER IS USED IF YOU WOULD LIKE A SHIPPING ESTIMATE PLEASE EMAIL ME YOUR SHIPPING ADDRESS. All charges are based on weight so if you can, please give me an idea of what you'd like to purchase. -------------------------------------------------------------------------------------------------------------- |
We are not in contact with any country’s customs offices. You can go to WWW.USPS.COM at any time, input the tracking # we provided to you. This is the same information we see. Once the carriers take control of it, we have no control over how long it takes to get to you. First class to any country could take up to 6 wks. Every 1st class package over $20 is insured going out the door. ******** if you do not inquire first about shipping and do not read this page about how we must do international shipping, and cancel your order, you will get your $ back less 15% cancellation fee as well as 1% of the subtotal as that is a fee our gateway charges per order, we don't get that back. We have already packed this order up and are waiting on the shipping invoice to be paid. We cannot allow the prices to be dictated or negotiated. We do not inflate the prices of shipping they are what they are, but they are fair. Thank You. |
Please be aware we are a small mom and pop shop. We never want anyone to think we are otherwise. We can be a little
slower than the other guys for that same reason, although we strive not to be. Sometimes we can’t always answer the
phone, sometimes you are in line behind someone else we may be helping. We will get the orders out the door as fast
as we can but accuracy is always a priority over quickness.
We really do try to help everyone. We understand emergencies.. Email me, call, tell me what you need. We will do
our absolute best to try and help you on a regular basis AND in an emergency..we’ll let you know if we are waiting for
something and when it's expected IF we know. We also take care of a walk in counter for the locals! Thank you in
advance for your patience and understanding but more important, Thank you for your order!
slower than the other guys for that same reason, although we strive not to be. Sometimes we can’t always answer the
phone, sometimes you are in line behind someone else we may be helping. We will get the orders out the door as fast
as we can but accuracy is always a priority over quickness.
We really do try to help everyone. We understand emergencies.. Email me, call, tell me what you need. We will do
our absolute best to try and help you on a regular basis AND in an emergency..we’ll let you know if we are waiting for
something and when it's expected IF we know. We also take care of a walk in counter for the locals! Thank you in
advance for your patience and understanding but more important, Thank you for your order!
| Our shipping prices are based on Prioirty Mail thru our post office. if you must have something Next day air it will cost you xtra please inquire.. |
| FAQ Bottom of page. |
Do You stock everything on your site?
We used to. Wtih a struggling economy that is affecting everyone, we have scaled down a bit what we carry.
We carry 95% (or more) of the components you see unless there is a manufacturer issue.
Titanium guides are also hard to let 'sit' but I order them the minute we get an order for it. Being a small shop we
are constantly placing orders and refilling stock, I TRY never to be out of something for long.
Blanks -- I do not carry a full line of any blank. Most manufactuers like Phenix I can get within a few days
they are local. United Composites and Cousins are a short wait if any, and Calstar at this time is running several
weeks behind. Pacific Bay Blanks, I try to stock what you see on the website. If I don't stock it, it will say it on the
page.
Why aren't you open 7 days a week or at night?
We are a custom shop and we are open Mon thru Fri and every other Saturday. Please check the website
for more info.
We cannot work 7 days a week. Like anyone, we do need a day off sometimes. The Mom and
Pop shops of the world work hard and we do hope to try to accommodate you if you can't be around during the
hours we are open.. Just ask, we live close by!
Do you wrap or repair rods on site?
No, we do not do either. We supply everything you need to build your own. We sell whatever parts you need to
repair your own but we don't do it here. We can recommend repair shops or builders if you'd like.
Do you sell Fishing Licenses and/or Bait?
No, we do not. Kenny's Rod and Reel in Upland sells bait, Walmart and other stores sell it too. We aren't your
typical tackle shop. We are a custom shop. We have tried to get the search engines to take us out of the catergory
of selling bait. We apologize for any confusion.
Why is your international shipping much more expensive than others?
We try everything we can to keep costs low, but with Int'l shipping it's almost impossible, it is what it is. We do not get
breaks or volume discounts from UPS. Being a small business we do not meet their level that gets us to that low low
int'l shipping cost. We apologize in advance, we in no way inflate this amount. You may check numbers for yourself
on Ups.com we'd be glad to give you the weight and dimensions. We do ship int'l however most of our items go
priority, not UPS.
We used to. Wtih a struggling economy that is affecting everyone, we have scaled down a bit what we carry.
We carry 95% (or more) of the components you see unless there is a manufacturer issue.
Titanium guides are also hard to let 'sit' but I order them the minute we get an order for it. Being a small shop we
are constantly placing orders and refilling stock, I TRY never to be out of something for long.
Blanks -- I do not carry a full line of any blank. Most manufactuers like Phenix I can get within a few days
they are local. United Composites and Cousins are a short wait if any, and Calstar at this time is running several
weeks behind. Pacific Bay Blanks, I try to stock what you see on the website. If I don't stock it, it will say it on the
page.
Why aren't you open 7 days a week or at night?
We are a custom shop and we are open Mon thru Fri and every other Saturday. Please check the website
for more info.
We cannot work 7 days a week. Like anyone, we do need a day off sometimes. The Mom and
Pop shops of the world work hard and we do hope to try to accommodate you if you can't be around during the
hours we are open.. Just ask, we live close by!
Do you wrap or repair rods on site?
No, we do not do either. We supply everything you need to build your own. We sell whatever parts you need to
repair your own but we don't do it here. We can recommend repair shops or builders if you'd like.
Do you sell Fishing Licenses and/or Bait?
No, we do not. Kenny's Rod and Reel in Upland sells bait, Walmart and other stores sell it too. We aren't your
typical tackle shop. We are a custom shop. We have tried to get the search engines to take us out of the catergory
of selling bait. We apologize for any confusion.
Why is your international shipping much more expensive than others?
We try everything we can to keep costs low, but with Int'l shipping it's almost impossible, it is what it is. We do not get
breaks or volume discounts from UPS. Being a small business we do not meet their level that gets us to that low low
int'l shipping cost. We apologize in advance, we in no way inflate this amount. You may check numbers for yourself
on Ups.com we'd be glad to give you the weight and dimensions. We do ship int'l however most of our items go
priority, not UPS.
FAQ
Blank overage still applies, put it in your cart on the blank page you're on. I will bill you for it if you do forget, blank will not go out until payment is received via paypal. CC users, I will bill your CC that amount before shipping if item is left out. Blanks that I am waiting for from Mfg will be shipped as soon as I receive them if they are not on hand. Calstar and the continued wait still stands. i will ship for free + overage when blank is received if you want to wait. Wholesale customers when placing orders online use MONEY ORDER in the drop down menu in the CC section of checkout to place your order. order is not paid for. We will still process your order, and give discounted shipping price as always but free shipping plus disc does not apply. Backorders from myself or manufacturers will be sent out at no extra charge as soon as item is received if we are to run out of stock. Thank You for shopping with small business as always! We are not a LIVE inventory site.. |
Please remember we live in times where thieves believe they have the right to help
themselves to your belongings that you worked hard for and you paid for.
If a package states by either USPS or UPS that it was delivered to your residence but
you did not get it, there is a good chance it could have been stolen. Always check with
a neighbor first to make sure they didn't grab it for safe keeping as well.
We do not replace stolen packages we apologize but we just can't be responsible for it
in that nature. To ensure your package gets to you, here are a few hints if you haven't
done this already.
... Have your package delivered to your place of employment. Most employers are ok
with this, just ask!
... Have a relationship with your mail carrier. Sometimes they will have no problems
putting packages behind a fence or placing behind a bush for safe keeping.
... PO Box at the post office is the safest way to go even though this is completely
inconvenient.
We are sorry for your frustration when it comes to this. These suggestions are merely a
thought and do not mean in any way your packages WILL get stolen, but, it does
happen.
C&M Custom Tackle/Acidrod.com
***************************************************************************************************************************
themselves to your belongings that you worked hard for and you paid for.
If a package states by either USPS or UPS that it was delivered to your residence but
you did not get it, there is a good chance it could have been stolen. Always check with
a neighbor first to make sure they didn't grab it for safe keeping as well.
We do not replace stolen packages we apologize but we just can't be responsible for it
in that nature. To ensure your package gets to you, here are a few hints if you haven't
done this already.
... Have your package delivered to your place of employment. Most employers are ok
with this, just ask!
... Have a relationship with your mail carrier. Sometimes they will have no problems
putting packages behind a fence or placing behind a bush for safe keeping.
... PO Box at the post office is the safest way to go even though this is completely
inconvenient.
We are sorry for your frustration when it comes to this. These suggestions are merely a
thought and do not mean in any way your packages WILL get stolen, but, it does
happen.
C&M Custom Tackle/Acidrod.com
***************************************************************************************************************************
| PLEASE READ |