| Shipping & FAQ |
| ACIDROD.COM |
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Multiple blanks that can be shipped in the
same package as long as they FIT in the tube
together. You will only be charge ONE fee for
the package, not per blank.
The rising costs of shipping have forced
smaller businesses like ours to cut the
shipping length limit. Anything over 8' are
only avail from the mfg that we can locally
pickup from, an over 8' is only a pickup.
No overage fees. Anything over 8' plan on
coming to see us!
same package as long as they FIT in the tube
together. You will only be charge ONE fee for
the package, not per blank.
The rising costs of shipping have forced
smaller businesses like ours to cut the
shipping length limit. Anything over 8' are
only avail from the mfg that we can locally
pickup from, an over 8' is only a pickup.
No overage fees. Anything over 8' plan on
coming to see us!
| Order Processing 99% of orders ship PRIORITY MAIL. NO FIRST CLASS EXCEPT FOR BACKORDERED ITEMS. Orders are processed and shipped Tuesday-Friday If you used PAYPAL for payment we will invoice you via paypal for the overage if you ordered a blank and forgot to put the overage in your cart. Back Orders Customers will be notified of any out of stocks or shortages ASAP. Our Website is not live inventory. Customers may either cancel back ordered items from the order if they choose. We will do our best to provide you with an ETA on back ordered parts at this time. We do NOT charge to ship back orders. MFG back orders can sometimes be frustrating but something we also cannot control we WILL do our best to keep you informed. Shipping Insurance Customer may add shipping insurance here. Lost or damaged packages must be reported immediately for a claim. Only insured packages can have a claim filed. Delivery delays are not C&M's liability. Packages that have been lost or damaged in shipping that are not insured, no claim will be honor Add $7.00 --> _____________________________________________________________________ International Shipping Shipping charges are billed during shipping process using current USPS rate chart or UPS chart. CC orders will have charges billed manually by us. PAYPAL users will have their charges billed as a paypal invoice. Charges are based on weight ONLY. Maximum International package length is 42" for shipments going USPS. This includes blanks! first class shipping is up to 5 lbs. We normally ship first class under 5 lbs. If you prefer Priority Please inquire as to the cost. All Customs and Duty expenses are paid by the recipient. We do encourage you to please ask about shipping before ordering.. If you place an order for a one piece blank we will most likey email you and cancel the order. ANYTHING over 42" in length MUST ship UPS. UPS can be extremely expensive to ship blanks overseas. We do not get the volume discount that larger companies do. We apologize in advance but we in no way inflate the costs.. you can try to run numbers yourself if you'd like we'll be happy to give you weights and dimensions. Orders need to go complete. If we don’t have something we will communicate this to you to make a decision on any changes. We WILL work with you on any issue to get you what you need. ALL ORDERS SHIP USPS (REGULAR MAIL) OR UPS, Fed ex can be used at extra cost IF YOU WOULD LIKE A SHIPPING ESTIMATE PLEASE EMAIL ME YOUR SHIPPING ADDRESS. All charges are based on weight . I will give you pricing based on 1lb, 2lb etc., just estimates. -------------------------------------------------------------------------------------------------------------- |
We do not communicate with customs. You can go to WWW.USPS.COM at any time, input the tracking # we provided to you. This is the same information we see. We have no control over how long it takes to get to you. First class to any country could take up to 6 wks. Every package is insured going out the door. *** Not Inquiring first about shipping, and canceling your order b/c shipping is too high, you will get your $ back less 15% cancellation fee. We have already packed this order up and are waiting on the shipping invoice to be paid. We cannot allow the prices to be dictated or negotiated. We do not inflate the prices of shipping they are what they are, but they are fair. We strongly encourage to inquire first about shipping. |
Please be aware we are a small mom and pop shop. We never want anyone to think we are otherwise. We supply
customers all over the globe and are proud to be a small business. We get orders out the door as fast as we can but
accuracy is always a priority over speed!
We want to help everyone. We understand emergencies.. Email me, call, tell me what you need. We will do
our absolute best to try and help you on a regular basis AND in an emergency. We also take care of a walk in counter
for the locals! Thank you in advance for your patience and understanding but more important, Thank you for shopping
with us!
We ARE an actual walk in shop, come visit us!
customers all over the globe and are proud to be a small business. We get orders out the door as fast as we can but
accuracy is always a priority over speed!
We want to help everyone. We understand emergencies.. Email me, call, tell me what you need. We will do
our absolute best to try and help you on a regular basis AND in an emergency. We also take care of a walk in counter
for the locals! Thank you in advance for your patience and understanding but more important, Thank you for shopping
with us!
We ARE an actual walk in shop, come visit us!
| Shipping is Post office Priority service. Normally it is 2-3 days. The holidays do slow that down a bit, be aware! |
| FAQ Bottom of page. |
| Communication We prefer to communicate more by email than phone for the most part. We speak to so many people daily that it can get lost what was spoken about. If at all possible, I email to have everything recorded in case it ever becomes an issue. But if you need to call me, please do so! Do You stock everything on your site? Wtih a struggling economy, and "shops" opening up (that are not actual shops) as well as manufacturers selling to the public, we have scaled down a bit what we invest in to carry, we had to. We carry about 95% of the components you see. We are constantly refilling stock, I TRY never to be out of something for long. Blanks -- I do not carry a full line of any blank. Most manufactuers like United Composites, I can get within a few days, they are local. Calstar at this time is running several weeks behind. Pacific Bay Blanks, What I don't have is only a few days away. Black Hole is always approx 10 day wait. Jaws is local and FAST on a delivery to us! Why aren't you open 7 days a week or at night? We are a custom shop and we are open Tues thru Fri and every other Saturday. Please ALWAYS check the website for more info. There are times when we must skip a Saturday or be open 2 Saturdays in a row. Esp if a holiday falls anywhere near a weekend. We cannot work 7 days a week. Like anyone, we do need a day off sometimes. The Mom and Pop shops of the world work hard and we can try to accommodate you if you can't come in during the hours we are open.. Just ask, we live close by! Do you wrap or repair rods on site? No, we do not do either. We supply everything you need to build/repair your own. We sell whatever parts you need to do so. We can recommend repair shops or builders if you'd like. We used to offer ALL of these services, but, we started to feel as if we were competing with those we sold to, so we stopped. Do you sell Fishing Licenses and/or Bait? No, we do not. B&F Rod and Reel or Wils Sport and Tackle sell bait as well as Walmart. We aren't your typical tackle shop. We are a custom shop. We have tried to get the search engines to take us out of the catergory of selling bait. We apologize for any confusion. Why is your international shipping much more expensive than others? We try everything we can to keep costs low, but with Int'l shipping it's almost impossible. We do not get breaks or volume discounts from UPS. Being a small business we do not meet that volume level they want. We apologize in advance, we in no way inflate this amount. You may check numbers for yourself on Ups.com we'd be glad to give you the weight and dimensions. When we ship int'l most of our items go priority or first class, not UPS unless it has to. We check every carrier we do business with. Why is your blank cutoff 8' Shippers like UPS have created almost a fine or a penalty 'fee' for anything after 8'. I myself was penalized $95, ON TOP OF the regular (outrageous) shipping price by UPS for having a tube delivered that was 96x3x3". Restock fees If you placed an order, returned it to us and we shipped it for free, we charge a restock fee. If you ordered something special order from us that we do not stock. We normally do not take that item back. if it is returned to us, there is a restock fee. Typically this is 15% of the original sale. |
FAQ
Wholesale customers: Click HERE |
| If a package states it was delivered to your residence but you did not get it, there is a good chance it could have been stolen. Always check with a neighbor first to make sure they didn't grab it for you. Thieves love to help themselves to our belongings. We do not replace stolen packages. We apologize but we just can't be responsible for it. Here are a few hints if you haven't done this already. ... Deliver to your place of employment. Most employers are ok with this, just ask! ... Have a relationship with your mail carrier. Sometimes they will have no problems putting packages behind a fence or placing behind a bush. ... PO Box at the post office is the safest way to go, but completely inconvenient. We are sorry for your frustration. These are merely suggestions and do not mean in any way your packages WILL get stolen, but, it does happen. C&M Custom Tackle/Acidrod.com *************************************************************************************************************************** |